Exchange and Returns Policy

We are dedicated to ensuring your satisfaction with any product you have ordered from us. If the product you have ordered from us, is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered please notify us within 48 hours of the delivery. We will not be able to accept damaged/defective, wrong product shipped if we have been notified later than 48 hours from receipt of the package. You can notify us via email - esupport@paragonfootwear.com or on our toll-free number 1800 425 55552 (Monday - Saturday - 10.00 am to 5.30pm)

DAMAGED / DEFECTIVE

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, notify to us within 48 hours of the receipt of product. Products damaged while being used do not qualify for a refund or replacement

  • In case we are unable to replace the damaged / defective product, refunds would be made subject to below conditions
    1. In case of single quantity in one order- we will refund the entire order amount.
    2. In case of an order with multiple products, if return for a single products is requested we will refund only the value of the product (selling price).
    3. In case of an order with multiple products, if return for the entire order is requested we will refund the entire order amount.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner

Please contact customer support if you open the packaging and discover that the item is damaged. You can contact us at 1800 425 55552 (Monday- Saturday - 10.00 am to 5.30 pm) or write to us at esupport@paragonfootwear.com

REFUNDS

We will process the refund once we receive the returned product in its original/ intact condition and its QC is qualified for refund by internal team.

Refunds will be made in original mode of payment

If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Please add your Bank detail (Account Holders Name, Bank Name, Account No, Account Type, IFSC Code) so that we can transfer the money in your account. Please ensure that the detail that you enter is correct. Paragon will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.

Typically all refunds are processed in about 14 working days, and if it’s NOT processed in this period please email us at esupport@paragonfootwear.com with your Name, Phone No. and Order Number.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card/ debit card account as that is managed by the Cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank with the reference of www.paragonfootwear.com refund process reference.

REPLACEMENT FOR SIZE PROBLEMS

We are committed to ensuring that you receive the size as requested. In the event that you have a sizing issue with the pair received, you may contact us to return the product but the product needs to be unused, and in the same condition as you received it, with its original packaging along with original tags, for an exchange. You can notify us within 48 hours of the receipt of product via phone or email for a replacement. Post the return reaches our warehouse and after our QC check, the exchange will be sent to your address within 10-12 working days unless specified otherwise.

In case of unavailability of replacement, we would refund the amount of the order as per our refunds policy (above mentioned).

We will be able to replace only one time per order/per pair, free of cost. We won't be able to provide you second-time replacements.

In case of an event in which second time refund or replacement is required, this will attract deduction of shipping both ways (Forward and Reverse) along with COD collection charges (if any) from final refund value.

If you have any questions, please call us at our toll-free number i.e. 1800 425 55552 (Monday- Saturday - 10.00 am to 5.30 pm) or email us at esupport@paragonfootwear.com